Refund & Cancellation Policy
Last updated · 2 July 2026
1. Cancellation by the customer
You may cancel free of charge up to 24 hours before the scheduled service time and receive a full refund. Cancellations made less than 24 hours before the scheduled time are non-refundable.
2. No-shows
If the customer does not appear at the agreed pickup point and time and has not cancelled, the booking is treated as a no-show and is non-refundable.
3. Cancellation by us
If we cancel a confirmed booking or are unable to provide the service, you receive a full refund of any amount paid.
4. Changes & rescheduling
Requests to change the date, time or route of a confirmed booking are subject to availability and may affect the price.
5. Refund method & timeline
Approved refunds are returned to the original payment card through Ameriabank. Refunds are typically processed within 5–10 business days, depending on your card-issuing bank. All payments and refunds are made in Armenian Drams (AMD).
6. How to request a refund
To cancel or request a refund, contact us at +374 91 080 104 (WhatsApp) or info@vanservice.am with your booking details.